Data & IA
Leading global fast food restaurant chain
We have developed a predictive consumption model based on Advanced Analytics which shows significant improvement over previous models. Our goal was to optimize multiple decisions based on operational efficiency.
Project Management Office
Global Telecommunications Company
We implemented a B2B presales service BPO/PMO that increased win rate from 20% to 37%. At the same time, we drastically decreased complaint levels, boosting average satisfaction to over 95%.
Business Process Outsourcing
Leading operator in the oil industry
We implemented a BPO solution for the processing and delivery of work orders for surface facility maintenance crews in both conventional and unconventional oil fields. Over 8,000 work orders are processed monthly for more than 8 oil deposits. Through automation and process improvement we achieved a reduction of over 30% in operational costs, while lowering the processing error rate.
Data & IA
International Oil Company
We implemented an artificial intelligence solution for their supplier portal, offering a friendly conversational experience that is highly regarded by users. The time spent on resolving queries was reduced by more than 30% thanks to a standard query solution that bypasses the front desk, allowing teams to focus their efforts on higher value-added tasks and improving the general quality of the service provided.
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